Refunds and cancellation
Cancel whenever you want. Ask for your money back within 30 days of any charge and you get it, without explaining yourself.
In effect since 19 August 2026.
The policy, in one paragraph
Every RowDocs Pro charge — first payment or renewal, monthly or annual — is refundable in full for 30 days from the day it is taken. Email rowdocs@kriba.co with the address you bought with. No form, no reason, no retention call.
Cancelling — and what happens to your access
Two routes, both fine:
- The customer portal. Your Polar Software, Inc. receipt email carries a link to it. Cancel, change the card, or switch plan there yourself.
- Email us. Write to rowdocs@kriba.co and we will cancel it for you and confirm in writing.
Cancelling stops the next charge. It does not end the period you already bought: Pro keeps working until that period runs out, and then the tools drop back to the free tier. Nothing is deleted, because there is nothing of yours on our side to delete.
How the refund actually reaches you
Polar Software, Inc. is the merchant of record for RowDocs — they took the payment, so they return it. In practice: you ask us, we approve it within two business days, and they send the money back to the card or PayPal account you used. Banks usually take another 5 to 10 business days to show it.
Sales tax and VAT are collected and remitted by Polar Software, Inc. as merchant of record, and are refunded along with the charge.
Before you call your bank
If you see a RowDocs or Polar Software, Inc. charge you do not recognise, email us first. A chargeback takes weeks, freezes the account while it runs, and gets you the same money we would have sent back in two days. We have never argued one; we would just rather answer you directly.
Common questions
- How do I cancel RowDocs Pro?
- Open the customer-portal link in your Polar Software, Inc. receipt email and cancel there, or email us and we will do it for you. Cancelling stops the next charge and leaves your access running until the period you already paid for ends.
- Can I get a refund?
- Yes — within 30 days of a charge, ask and you get it back in full. You do not need a reason. After that window we will still look at anything that went genuinely wrong, such as a renewal you did not notice on an account you had stopped using.
- How long does a refund take to arrive?
- We approve them within two business days. The money itself is returned by Polar Software, Inc., the merchant of record, to the card or PayPal account you paid with, and typically lands 5 to 10 business days later depending on your bank.
- What happens to my licence key after a refund?
- It stops working, and RowDocs drops back to the free tier — splitting and merging stay unlimited, and generating goes back to 20 rows per run. Anything you already produced with Pro is yours and stays on your machine; we never had a copy to take away.
This policy sits alongside the terms of service and does not replace any statutory right you have where you live — where local consumer law gives you longer than 30 days, you get the longer period.